BESTMED
A medication-management platform spanning aged care facilities, pharmacies, doctors and in-home care - four connected products, one shared record, and the judgement calls in between.
One record, four very different jobs.
BESTMED is medication-management software used across Australian aged care, and it isn't one product with one interface. A facility manager needs oversight and compliance visibility. A doctor needs to prescribe correctly, often from a phone between rooms. A pharmacist needs to dispense against a record they trust. A carer working alone in someone's home needs the interface to be right the first time, because there usually isn't a second look before the moment has passed. Four surfaces, one underlying record, and very different constraints on each.
An intuitive day, with safety and compliance built in.
The app turns each carer's day into a clear visit queue, then guides every medication step with the checks legislation requires - allergy and "similar name" warnings before action, and dual-signature sign-off that makes each administration auditable. Nothing feels like paperwork; the safe, compliant path is simply the easy one.
AI that helps carers manage the day.
Behind the simple interface, AI helps carers stay ahead - sequencing visits into the most efficient route, surfacing what's overdue or due soon, and prompting reorders before medication runs out. It quietly removes the mental load of remembering, so carers can focus on the person in front of them.
One conversation, four products, three organisations.
Facility staff, doctors and pharmacists all needed to discuss a shared resident. The only tool available was Doctors Book, built for an era when prescribers visited a facility in person and left notes for their next visit: a subject line, no reply, no attachments, and no search, so finding a completed item meant clicking through history one day at a time. Facility staff had no equivalent channel to Pharmacy at all, so they phoned instead. Some pharmacies employed five to six staff whose main job was answering those calls.
I designed Care Team from a blank page: a single messaging and document-sharing capability built natively into all four BESTMED products, so a conversation started from any one of them looks and behaves the same everywhere else. Messages are open to everyone on a resident's care team. Documents are different, allocated to named recipients rather than broadcast, since a document is more often a discrete clinical artefact than a conversational update.
Six screens, one persistent flow.
Facility staff ordering medication had to move through six separate category screens, each reached from a central hub, with no way to check the cart or see order history without returning to the hub first. A multi-category order meant leaving and re-entering the flow again and again.
The redesign keeps every category, that was a fixed business requirement, but removes the hub as a mandatory stop between them. Categories became tabs inside one persistent screen, and a new Pending Orders view gives facility staff a proper triage: every order grouped by category, with its status visible at a glance.
The same order, step by step
What it takes for one nurse to order a single resident's mixed medications, a tablet, an eye drop and a wound dressing. The hub keeps reappearing.
order the tablet
order the drop
request the dressing
review 3 items
One screen for every order
Six separate pages and a buried cart collapse into a single Ordering screen. Three tabs, New Order, Pending Orders and History, cover the whole task, and an inline Order Type switch handles every medication category without ever leaving the page.
New Order, Pending Orders and History cover the entire task. The old routing hub is gone, nothing to navigate back to.
Non‑packed / PRN, Facility, Other and Monthly Eye Drops swap the table in place. The nurse never leaves the screen to change category.
A persistent Add to Cart bar collects items across every category as you go, then feeds one grouped review.
One switch, four order types
Each order type reshapes the same table for the job at hand, all on the New Order tab, without a single page change.
Review and submit, once
Everything added lands in a single Pending Orders tab, grouped by category, and submits in one action. The full order History lives on the same screen.
What the redesign fixes
A different product, the same discipline: rationalising what already exists.
Homecare was designed from a blank page. The Doctor Portal wasn't, it's an existing clinical system, and doctors were opening it on their phones out of necessity, not because it worked there. The medication record was a dense, desktop-width table with small controls, so editing a single medication meant scrolling sideways to read a row and zooming in to hit a checkbox.
The redesign keeps every field the clinical workflow requires and rebuilds the layout for the screen it's actually used on: single column, sections visually separated so one part of the record can be edited without scrolling through the whole thing, touch targets sized for a thumb rather than a cursor.
The same problem showed up again inside the edit flow. Every field, every dropdown, every checkbox, all rendered open at once, all shrunk down to fit a screen the form was never designed for, doctors had to hunt through a long scrolling page just to find the one thing they came to change.
The redesign collapses the record into six clearly labelled sections, Start & End Dates, Route & Indication, Dose & Directions, Prescription Options, Administration Options, Frequency & Dose Times. A doctor sees the full shape of what's editable in one glance, then opens only the section they need. Less to process, less to search through, a medication edited quickly and accurately instead of guessed at.
One platform, four products, and the judgement calls that connect them.
Two products designed from a blank page, Homecare and Care Team. Two existing systems rationalised without breaking what already worked, facility ordering and mobile prescribing. Every decision sat on the same line: what a system can do safely, and what it should still ask a person about first.
- 01Two products designed end to end: Homecare and Care Team
- 02Two existing systems rationalised: facility ordering and mobile prescribing
- 03A consent framework governing what the Homecare AI assistant can do without asking
- 04One messaging and document capability, consistent across three organisations
- 05Compliant with medication legislation and audit requirements throughout